They hear the urgency and small details that may not be entered into the CAD system. The officers hear the caller’s actual words and tone of voice.
They are listening to the interaction between the caller and call-taker. Patrol officers monitor incoming 911 calls in their immediate area hearing information in real time. In May 2019, HigherGround partnered with the Chula Vista Police Department to develop what would become Live911.
#Live 911 dispatch software
HigherGround provides digital call recording software solutions to dispatch centers and is knowledgeable in the area of police communications. The idea of live-streaming 911 calls to officers in the field came from retired Chula Vista Police Department (CVPD) Captain Fritz Reber, who contacted a company called HigherGround to develop software for the task. The son was unarmed, and no crime had occurred. Officers arrived and calmly contacted the son. The caller also stated she did not actually see a gun and that her son had put the hammer away in his car.
She alleged it was an on-going issuing with her son wanting money and every time she calls 911, her son was gone by the time officers arrive. The officers could hear the caller arguing with the call-taker that she was tired of waiting for officers. Officers were monitoring the 911 call "real time" in their patrol vehicles while they were responding. Live911 allows officers to monitor 911 calls in real time.
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